Legal Framework & Policies

Terms & Conditions for Cloud Application Subscriptions

Entity: Zarghon Digitals (ZD) • Domain: zarghon.pk • Authorized Partner for AQLign SYSTEMS

Subscription and Licensing Framework

Authorized Partnership: Zarghon Digitals (ZD) is an Authorized Sales, Service, and Implementation Partner for AQLign SYSTEMS. All cloud applications provided are the intellectual property of AQLign SYSTEMS and are hosted on premium cloud infrastructure.
License Issuance: Access to the cloud application is granted only upon receipt of full advance payment for the selected modules. Licenses are issued per company entity for a single set of data.
User Provisioning: Base subscriptions include two (2) concurrent users. Any expansion beyond this (in sets of two users) will incur a 50% increase in the application subscription cost.

Uptime Commitment: We provide a 99.99% uptime guarantee through our vendor’s world-class infrastructure.
Data Protection and Encryption: All sensitive information, including passwords and API keys, is transcripted and secured via SSL (Secure Sockets Layer) and internal application-level encryption.
Credential Responsibility: The security and confidentiality of login credentials are the sole responsibility of the client. ZD is not liable for data breaches resulting from compromised user passwords or shared accounts.
Unauthorized Access: Any attempt to access the cloud application through unusual means, or any activity detected as a potential hacking attempt or reverse-engineering of the cloud interface, will result in immediate termination of service without notice.
Hardware/OS Limitations: ZD and its vendor are not responsible for service interruptions caused by the client's local hardware failure, virus attacks, or operating system issues.

Nominated Support Liaison: To ensure professional and streamlined communication, the client must nominate one (1) dedicated representative for all coordination with ZD. ZD will only accept and process support requests originating from this authorized user. We do not provide direct support to all end-users or various department heads within the client’s organization.
Documentation-First Policy: To maintain the lowest possible licensing rates, clients are expected to clarify operational points through the provided application documentation and evaluation guides.
Advanced Support Packages: Standard subscriptions include documentation and Level 1 technical troubleshooting. Clients may opt for Advanced Support & Consultancy Packages from Zarghon Digitals, which can include any or a combination of the following:
- Strategic Business Consultancy provided by experienced and specialized staff.
- On-premises implementation and specialized training.
- Dedicated and prioritized after-sales support.
- Data correction services necessitated by user feeding errors.

Customization Policy: To maintain the integrity and performance of the shared cloud environment, ZD does not entertain requests for application modifications or custom feature developments for single clients.
Continuous Improvement: AQLign SYSTEMS is committed to continuous improvement through R&D-based updates driven by collective feedback from the global agency network and user base.
Automatic Updates: These unscheduled updates and enhancements are deployed automatically to all active accounts, ensuring all clients benefit from the latest security patches and features without additional action.

Economic Volatility Clause: In an era of global conflicts, fluctuating dollar rates, and rising costs of living, ZD cannot guarantee fixed long-term pricing. Subscription rates are subject to adjustment based on these external economic factors.
Vendor-Driven Increases: ZD reserves the right to adjust client pricing if the vendor (AQLign SYSTEMS) increases the base cost of the application or its underlying resources.
Mandatory Hosting Increase: Subscription fees are subject to a minimum 20% annual increase, dedicated exclusively to hosting resources to accommodate growing client data and server utilization.
Non-Refundable Policy: All payments for subscriptions and services are strictly non-refundable as a full trial period is provided for evaluation prior to purchase.

Timely Renewal: Clients must clear renewal dues prior to the expiry date to ensure uninterrupted write-access to the application.
Initial Grace Period (Days 1–15): If a subscription expires, the application enters a "Read-Only" mode. Users may view records, generate reports, and access backup/restore tools but cannot add, edit, or delete data.
Extended Renewal Window (Days 16–30): Access remains restricted to read-only. A renewal during this window may be subject to a nominal late penalty, which will not exceed 50% of the existing license cost.
Permanent Data Deletion: If the subscription remains unpaid after 30 total days from the expiry date, all client information and data will be permanently purged from the cloud servers to optimize resources.

Backup Responsibility: While the application provides built-in Backup and Restore tools, clients are strongly urged to regularly download and maintain local off-site backups for redundant safety against natural disasters or global infrastructure outages.
Submission of Payment Slips: To ensure transparency and maintain AQLign's fair pricing policy, clients must submit all financial transaction slips and payment receipts directly to AQLign as instructed inside the software.
AQLign Dispute Resolution Bridge: AQLign SYSTEMS operates strictly as the core technology platform provider and does not directly service end clients. In the event of an unresolved dispute between the client and Zarghon Digitals (ZD), AQLign acts as a neutral bridge, limited strictly to facilitating a resolution with ZD or transferring ongoing subscription and support services to another certified authorized partner agency.
Legal Use & Compliance: The cloud application must be used for legitimate business purposes that comply with all applicable governmental and commercial regulations. ZD and AQLign accept no liability for client business operations or record entries.
Partner Identification: Clients acknowledge that the software is the intellectual property of AQLign SYSTEMS and that Zarghon Digitals serves as the Certified Authorized Sales, Service & Implementation Partner.

By proceeding with the subscription payment, the client acknowledges and agrees to be bound by these Terms & Conditions.